Legal Notice

Liability

By accessing this site, you are informed that use of the Internet requires compliance with a range of legislation, particularly regarding copyright and the French Data Protection Act. L'AUBERGE CAMPAGNARDE MERLOZ and ELIOPHOT cannot be held liable for errors or omissions; the publisher also reserves the right to modify and update the site data at any time.

Copyright

Under the French Intellectual Property Code, reproduction for purposes other than private use, sale, distribution, publication, adaptation or communication, whether partial or complete, of the data (presentation, site layout, photographs, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the rights holders cited above.

Data Protection

Any user who has submitted directly or indirectly personal information has a right of access and rectification in accordance with the French Data Protection Act No. 78-17 of 6 January 1978, by contacting the site administrator.

Personal Data Protection

Identity of the data controller

The Site is published by the operating company whose contact details are listed above. Access to the website and use of its content are governed by the terms of use described below.

Nature of personal data

"Personal data" means any personal information that you may share with the operating company and which may enable the latter, directly or indirectly, to identify you as a natural person, for example when visiting the website, requesting information, booking a room or other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company's website.

Whether information requested is mandatory or optional is indicated during collection by an asterisk "*". Information marked with an asterisk is mandatory as it is essential for processing your various requests. Other information is intended to help us know you better and improve the services offered to you; it is therefore optional.

The operating company collects and processes your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When is your personal data collected?

• You browse the website (IP address and Cookies) and view products or services
• You share your observations/comments in certain sections, via questionnaires or contact forms, or on the company's official social media pages
• You send an electronic message to the operating company
• You subscribe to the newsletter mailing list
• You share a page or offer by email or through a social network
• You respond to a satisfaction survey
• You submit a quote request

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: client names, addresses, telephone numbers, positions, company names and credit card data. We may also record other information such as your preferences regarding rooms, meals, beverages and other services, as well as your stay history at our establishment.

Purpose of data collection

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

• To manage your information and reservation requests, as well as any loyalty programme
• To improve and personalise services to facilitate your website navigation
• To manage and monitor the entire customer relationship
• To manage subscription to news and promotional offers (newsletter)
• To manage all your access requests in accordance with current legislation
• To manage unpaid debts and disputes
• To manage job applications or any spontaneous applications
• Quality and satisfaction measurement

If mandatory information is not provided, your request cannot be processed.

Commitments regarding personal data protection

Transparency and purpose

No personal data is or will be collected without your knowledge. Whether information is mandatory or optional will be indicated in advance via the "*" asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance

The operating company only collects and processes the personal data necessary for proper handling of your request or for personalising the services offered to you.

Data storage period

The operating company retains your personal data only for the period necessary for processing in accordance with applicable law.

Security and confidentiality

The operating company undertakes to take the necessary measures to guarantee data confidentiality and not to disclose it to unauthorised third parties.

We may be required to transmit your personal information to local authorities if required by law or as part of an investigation in accordance with local regulations.

Cookies do not record information provided by users during an online reservation or when registering a customer account. Cookies identify your browser rather than you personally and cannot by themselves reveal your identity.

Respect for your rights

You are informed of your rights to query, access, rectify and object on legitimate grounds, as well as your right to object to commercial prospecting in accordance with the provisions of Act No. 78-17 of 6 January 1978.

Rights of access, rectification and objection

In accordance with Act No. 78-17 of 6 January 1978 on Data Processing, Files and Freedoms, you have the right, upon simple written request, to access and rectify information concerning you.

You may also, on legitimate grounds, object to the processing of data concerning you.

To exercise any of these rights, simply contact the operating company whose details are available at the beginning of these Legal Notices.

Cookies

When visiting the website, certain information relating to your terminal's browsing may be recorded in files called "Cookies" installed on your terminal, subject to the choices you may have expressed, which you can modify at any time.

A cookie is a small text file recorded in a dedicated space on your terminal's hard drive when you visit an online service using your browser software. It enables its issuer to identify the terminal in which it is recorded, for the duration of the cookie's validity or registration period.

Analytical cookies

These are cookies that enable the operating company to generate statistics and count advertisements displayed to improve the browsing experience offered.

• _ga Analytics: recording browsing data
• __utm Analytics: recording browsing data
• _gac Campaign: recording advertising campaign browsing data

Social network cookies

The operating company may include on the website content sharing tools such as "Share" and "Like" buttons from social networks (Facebook, Pinterest, LinkedIn, Instagram).

The operating company has no control over the process employed by social networks in collecting information.

Transaction security cookies

When you place an order, the operating company or its service providers may place cookies or collect information about your terminal to identify your equipment for the purpose of securing transactions.

Advertising cookies

Advertising content displayed may contain cookies issued by third parties. Refusing advertising cookies has no impact on use of the site.

• AdWords: sponsored keywords displayed on Google
• Facebook Custom Audience
• Targeted advertising: recording browsing history

Your choices regarding cookies

You can customise your internet browser so that cookies are recorded on your terminal or rejected. If you refuse to record cookies, some features will no longer be available.

For cookie management, each browser's configuration is different:

• Internet Explorer™: support.microsoft.com
• Safari™: support.apple.com
• Chrome™: support.google.com
• Firefox™: support.mozilla.org

For more information about cookies, visit the CNIL website: www.cnil.fr

Consumer Mediation

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer to the Tourism and Travel Mediator.

After contacting our establishment's management in writing, and in the absence of a satisfactory response within 1 month, you may refer to the Mediator: